My Apocalypse

April 13th, 2008
Site Down!! OMG!!

My website just survived a 54 hour downtime, as some of you who frequent my site may have noticed. However, it is back and everything has been salvaged! :cheer: Hurrah! I am so relieved and happy because my site is incredibly important to me and having it "disappear" is almost like a beloved pet running away. Or something like that. :P

My host is Site5 and while you might think that they I should hate their service for what happened I must tell you that it really is quite the opposite. Most people probably would have run away screaming in anger after such a large outage like this, but I have good reasons for sticking around.

What happened was they rebooted Delbin, my server, after an outage and found a problem with its RAID card. They ended up having to replace the card itself and then import the backups of all the hosted websites onto the new card.

However, what should have taken just a few hours ended up spanning into almost three full days as the restore process was slowed down by more hardware problems:

We're experiencing some issues with the back end switch that our backup machine is connected to, so this restore is running at 100mbit instead of 1000mbit.

After that notice, all the techs were able to update with was that they were continuing work on Delbin but there was no ETA on when it would become available. This unfortunately caused a ton of uproar amongst others hosted along with me and I'm certain that several people left (according to the community forums).

The main reason I didn't pack up and leave was because the problem was with the hardware, not with some rogue user who was eating up resources (the most common problem on shared servers). Hardware can be replaced with better hardware, so woot I get an "upgrade" of sorts. ;)

Secondly, I just have so many friends who are also hosted with Site5 and have had great experiences. Customer service really has been exceptional overall and I am just so in love with their account management system! :D

After I discovered my site had returned (without a scratch!) I rushed over to the forums to read up on any updates on the situation and found this note from the Director of Operations:

Firstly, let me apologize for the current Delbin outage. Please know that Vince Stratful (our Director of Technical Operations) has personally been working day and night (having slept only eight hours since Friday) on this outage. An outage of this magnitude (or any outage for that matter) serves us absolutely no good. Understand that we do everything we can to resolve them as quickly as possible.

That being said, at some point tomorrow all Delbin account owners will be receiving an email informing them of a six month hosting credit being applied to their accounts...

Excellent! :dance: New hardware and six months free hosting! I am so glad I didn't jump ship. That and I also saw it mentioned on the forums that since Delbin has had so many problems lately it will probably be more closely watched now, which gives me additional peace of mind.

All in all, Site5 is awesome. :D Even though my site was down for so long, it really wasn't directly the company's fault as hardware can malfunction unexpectedly. They fixed it, made it better and then compensated those of us who stayed on. Great response time, in my opinion. Not too many hosting companies will go to those lengths.

If you haven't had a chance to see my last entry (which was posted just a couple hours before my site went down on Friday) then please browse on over and read about the true purpose of CSS Naked Day, something I've noticed most people oblivious to.

Happy my site is back! :cheer: Everyone go switch to Site5!

Comments

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Aisling Apr 14, 2008

YAY! Welcome back!! I’m glad things worked out nicely for you! :)

Aisling’s last blog post..Feel Good: Canadian Style!

Cristina Apr 14, 2008

I’m glad your back! The way you feel with Site5 is the way I feel about Dreamhost, just in how the customer service is despite the occasional “oops.”

I completely agree with you CSS Naked Day post. People shouldn’t be afraid to go nakie, LOL!

Cristina’s last blog post..Daddy… Daddy Doesn’t Care

Vera Apr 14, 2008

Oh so that was it: both Rachael and your sites were down around the same time so I was wondering if my ISP has decided that your undesirable or something :P

Glad you’re back and woot for free hosting ;)

Vera’s last blog post..I Don’t Friggin? CARE!!!!11!!one!!!1

Rose Apr 14, 2008

Wow, that is great. Glad to know that I’m with them too. Hopefully they’ll compensate me just as well if it comes to that :D

And… Let’s play find the typo in Melissa’s blog:

(the most comment problem on shared servers). Hardware can be replaced with better hardware, so woot I get an “upgrade” of sorts. ;)

:P :P :P

Rose’s last blog post..It’s called family.

Sarah Apr 14, 2008

Yay! Glad to see you back. Site5 sounds like a good host, but I’m happy with my own host for now. :D

Sarah’s last blog post..Cake of love

Rachael Apr 14, 2008

Welcome back! :dance:

Rachael’s last blog post..Ken Livingstone, you suck

Melissa Apr 14, 2008

And… Let’s play find the typo in Melissa’s blog…

LOL. Maybe I need Jem’s typo script. XD

Vince Stratful Apr 14, 2008

Hi,

One of our staff members posted your comment in our technical operations chat, and I just wanted to say thanks for the kind words. You’ve cheered me up a little after a very long weekend.

Regards,
Vince.

Sarai Apr 14, 2008

It really seems like they tried their best. 6 months of free hosting is an excellent compensation for all your troubles. Plus, communication is very important when you own a business, and they seem to be on top of that, so good for them. :)

Melissa Apr 14, 2008

You’ve cheered me up a little after a very long weekend.

Vince, if I had your address I would send you flowers or cookies. I’m pretty sure that while my weekend was hellish without my site, yours must have been even worse to have to deal with all the problems without much sleep.

I whole heartedly thank you for your dedication. :D

Jess Apr 14, 2008

*claps* All I can say is YAY! But I must say our weekend of cookies and movies was absolutely fun and we need to do that more often! Even if your site is up and having no problems! COOKIES MUST PREVAIL! :D Happy Monday! (lawl)

Jess’s last blog post..A Long Time Coming!

Meggan Apr 14, 2008

Seriously, I heart Site5. They have been nothing but wonderful to me from day one. I think it’s especially nice of Vince to come here and say thank you - it shows they care a lot about their customers and their well-being. I recommend them to so many people!

Also, I am very glad your site is back. It was sad without it.

Meggan’s last blog post..Observations And A Wedding Update

Ashley Apr 14, 2008

I’m glad eveyrthing got sorted out! I love Site5 too. I’m happy I went with them. :)

On another note, I’m at work using lovely ol’ IE 7 and your navigation is doing weird things. Your home hover button actually shows up between About and Gaming, so all links are shifted over to the right when hovered over. I hope that makes sense.

Ashley’s last blog post..Sticky Post - A Random Act of Art #1 (?)

Barbilee Apr 14, 2008

:ohyeah: i am happy your back :) hehe :cheer:

Vanesa Apr 14, 2008

Oh. My. Gosh. I kept going to GuitarAngel.net every day, and I was wondering what happened! I knew you were hosted at Site5.com, and I was wondering how come there was some downtime. (Site5 sounds awesome… I want to be hosted there when I get a domain. ^_^) But 54 hours?! Wow.

BTW, do people count how many hours go by in downtime or something? O_o

Sean Apr 14, 2008

It’s great you have such a reliable host. For the most part I’ve had to deal with horrible hosts and just horrific experiences revolving around things such as this since I have started blogging. I’m glad you site is back up and working, I was kind of sad without it. Once I ventured onto your site I’ve kept coming back everyday, I think it’s your layout.

Sean’s last blog post..Changes Galore

Noellium Apr 15, 2008

Wow, I’m glad your site’s back up. :goodie: I was so very confused until I checked your Twitter. :P

And Site5 sounds like a good host. I might consider them if I ever need to switch for any reason. :)

Noellium’s last blog post..Memoirs of Español 101

Catherine Apr 15, 2008

Good to have you back. :D

I’m hosted with Site5 as well, mainly because Jem recommended them (that, and it was cheap :P) and I have had no problems at all. Good to know you’re sticking with them.

Catherine’s last blog post..Oh, Discoveries!

Hev Apr 15, 2008

I would transfer, but I can’t afford the payment all in one lump sum. I have to be able to pay month by month via paypal. So until Site5 gives me that ability, I don’t get to, X(

I am sooo happy you are back in action Melissa. I miss the site too when you are not around. :cheer: